Open My Orders and select the order that needs documents.

Review the document checklist shown for that service.

Upload clear PDF, JPG, JPEG, or PNG files with all page edges visible.

Submit the upload and wait for the team to review the files.

Rename files with simple names when an upload fails.

Compress very large scans and upload again.

Avoid password-protected files unless the support team specifically asks for them.

Raise a support ticket if the same file fails repeatedly.

Browse NRI services by category or search for a specific service.

Open the service page and read the overview, required documents, pricing, and estimated timeline.

Select the service and city or university where applicable.

Add accurate applicant, delivery, and contact details before checkout.

The team reviews your order and documents.

Missing details or corrections are shown in your order updates.

Processing starts after required information and payments are confirmed.

Use My Orders to follow progress until completion.

Log in and open My Orders from your dashboard.

Choose an order to view its current status and latest notes.

Look for action-required messages when documents, payment, or confirmation is pending.

Use the order number when contacting support about a status update.

Pending means the order is waiting for review, payment, or documents.

In Progress means the team or service partner is actively processing it.

On Hold means the order needs information from you or an external authority.

Completed means the service has been fulfilled or delivered.

Review the order summary before proceeding to payment.

Complete payment through the available gateway or payment option.

Wait for payment confirmation before refreshing the page.

Return to the order summary to confirm the payment status.

Check your order summary for payment references and receipts where available.

If money was deducted but the order is unpaid, collect the payment reference, amount, date, and screenshot.

Raise a ticket with the payment details so the team can verify the transaction.

Pay any additional charge only after reviewing the reason shown in the order update.

Open the support ticket or service request page.

Choose the correct category such as payment, documents, order status, or login.

Add your order number, registered email, and a clear issue summary.

Attach screenshots or documents that help the team understand the issue.

Open the ticket link or ticket dashboard to view replies.

Send follow-up messages from the same ticket instead of creating duplicates.

Upload any requested files directly inside the ticket thread.

Keep the ticket open until the team confirms the issue is resolved.

A transcript is an attested academic record showing marks, grades, degree details, and course history.

It is commonly required for higher education, immigration, permanent residency, H1B, WES, IQAS, and international applications.

Check the receiving organization requirement before ordering sets, sealed envelopes, or direct university dispatch.

Use the same name and academic details that appear on your mark sheets and degree certificate.

Sign up or log in to NRIWAY and open the university transcript service for your institution.

Upload clear copies of mark sheets, degree certificate, passport or ID proof, and any university-specific form.

Submit the order so the team can verify documents, feasibility, timeline, and final estimate.

Approve the estimate and complete the required payment before processing starts.

If WES is required, keep the WES academic request form and reference number ready.

Choose the delivery destination required by WES, your university, immigration authority, or personal address.

You can request more than one destination where the service and university rules allow it.

If the recipient country or university is missing, contact support before placing duplicate orders.

Official transcript processing usually takes 20 to 30 working days, depending on the institution.

A hold can happen when records are unclear, documents are incomplete, or the institution needs extra verification.

Submit clear scans and respond quickly to document requests to avoid delays.

If a shipped transcript is delayed or lost by the shipping agency, support can guide the next step.

Sign up with NRIWAY and place a birth certificate order for the correct city or authority.

Enter accurate birth details including name, date of birth, place of birth, and parent details.

Upload supporting ID proof, passport copies, address proof, and any existing birth record if available.

Approve the estimate after document verification so the team can proceed.

NABC is generally used when a birth certificate is unavailable from the issuing authority.

If a birth record already exists, correction or reissue may be needed instead of NABC.

NABC can be accepted for USCIS-related applications when a birth certificate is unavailable.

Support can help identify whether birth certificate, correction, reissue, or NABC is the right path.

Name, parent name, place of birth, or maiden name corrections require accurate supporting proof.

Full legal name changes can be complex and may require court or public documentation.

If the certificate is not in English, get it translated before using it for international applications.

A legally stamped certificate is usually preferred over handwritten records for immigration use.